We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem.

This is when the item:

• has a problem that would have stopped someone from buying the item if they had known about it
• is unsafe
• is significantly different from the sample or description
• doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.

Please keep your proof of purchase— e.g. your receipt.

Under the Australian Consumer Law, you have the right to return a product and get a refund or exchange if the product does not meet certain consumer guarantees - for example, if the product is faulty.

You do not have a right to return a product if you:

• changed your mind and no longer want the product
• ordered the wrong product
• found the product cheaper elsewhere
• found a better product elsewhere
• were aware of the relevant fault before buying the product (such as if the fault was written on the product's tag, or for online purchases, indicated in any photos or descriptions of the item online)
• damaged the product by misusing it – (such as if you dropped your mobile phone in water)
• used the product for a long time and the problem is as a result of usual wear and tear.